Challenge/ Opportunity:

• Go-live delayed for over 2 years
• Multiple prior attempts to recover failed; with high turnover in application team leadership
• Inadequate clinical expertise on application team which resulted in ineffective or outdated workflows
• Application critically outdated and requires several upgrades to bring current
• Very low expectation among end-users and diminished morale among application team members

Approach:

• Application team leadership to recover and re-align the project for successful implementation
• Extensive validation of current state to determine issues and how they evolved
• Re-engage end-users and create synergy with application team
• Upgrade application to bring current
• Revise project implementation plan

Client Benefits/ Achievements:

• Successful go-live
• Seamless integration with enterprise EHR
• High level of satisfaction among end-users and project team