Case Study

Large metropolitan academic healthcare system with multiple hospitals and clinics seeks to implement an EHR across the whole enterprise

Challenge/ Opportunity:

  • Concurrently implement EHR among inpatient units, hospital-based service departments and ambulatory clinics
  • Replace several disparate legacy systems
  • Address needs of diverse physician groups – hospital employees and community based
  • Physician engagement for CPOE implementation
  • Beta-site for application development in specialty areas – Cancer, ED, NICU, Pharmacy and Women’s Health

Approach:

  • Fill key leadership roles in project management and team development for the project life-cycle
  • Change management plan based on in-depth gap analysis on process and technology
  • Lead development of training curricula and manage its delivery
  • Provide guidance and direction to vendor for application development at beta-sites

Client Benefits/ Achievements:

  • Significant and measurable reduction in:
  • Medication errors
  • Transcription errors
  • Average LOS in inpatient units
  • “Lost” medical charts
  • Real-time access to patient care data across the enterprise at all times
  • Standardized workflow and documentation content across the enterprise, based on best practices
  • “Most Wired” healthcare recipient
  • Winner of Nicholas E. Davies Award of Excellence