Challenge/ Opportunity:

• Large metropolitan healthcare system with multiple hospitals, clinics and allied healthcare facilities
• Facilitate standardized processes for utilization management, patient risk assessment, care coordination and discharge planning
• Develop enterprise-wide measures and metrics for effective case management
• Implement an IT system for case management documentation and integrate with enterprise EHR
• Advocacy for case management program

Approach:

• Project leadership to develop standardized practice and implement supporting IT system
• Create a process framework for multiple groups of stakeholders and end-users to develop standardized workflows and processes
• Develop system-wide set of process metrics and outcome measures
• Advocate for case management program

Client Benefits/ Achievements:

• Implemented standardized workflows and processes for case management functions
• Implemented IT system to support case management functions and integrated with enterprise EHR
• Established system-wide process metrics and outcome measures
• Created highly effective multi-disciplinary user groups to foster continuous improvement initiatives
• Piloted in additional care units – ED, BHS, Inpatient Rehab, Maternity Center and Pain Clinic